Shipping Policy

At Tristan Explores, we are committed to delivering your orders in a timely and reliable manner, no matter where you are in the world. Please review our shipping policy for details about costs, delivery times, and handling procedures.

1. Shipping Areas

We offer worldwide shipping to bring our premium outdoor gear and tech products to adventurers across the globe. Some remote or restricted regions may have limited shipping options. If your location falls into these categories, our team will contact you to provide alternate arrangements if possible.

2. Delivery Times

  • Orders are typically delivered within 5 to 7 business days from the date of order confirmation.
  • Delivery times may vary depending on your location and any unforeseen delays caused by customs or local delivery services.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Costs

  • Shipping costs vary based on your location and the weight of your order. The exact shipping fee will be displayed at checkout before confirming your order.
  • Any customs duties, taxes, or additional fees imposed by your country’s government are the responsibility of the customer.

4. Handling Procedures

  • All orders are carefully inspected and packed to ensure that your items arrive in perfect condition.
  • A confirmation email with tracking details will be sent once your order has been dispatched, so you can monitor its journey.
  • In the unlikely event of a delay, our customer service team will keep you informed and assist in resolving the issue.

5. Cash on Delivery (COD)

We only offer Cash on Delivery (COD) as a payment method. This means:

  • Payment will be collected in cash upon delivery of your order.
  • Please ensure that you have the exact payment amount ready, as our delivery personnel may not carry change.
  • Orders cannot be processed without COD confirmation.

6. Failed Deliveries

In case of a failed delivery due to:

  • Incorrect address provided by the customer.
  • Absence of the recipient during delivery.

Our courier partner will attempt redelivery or return the package to us. In such cases, the customer is responsible for any additional shipping charges.

7. Lost or Damaged Shipments

If your shipment is lost or arrives damaged:

  • Contact us immediately .
  • For damaged shipments, please provide photos of the package and its contents.
  • We will work to resolve the issue promptly, either through a replacement or refund.

8. Contact Us

For questions regarding shipping, please reach out to us: [email protected].